1. Introduction
Welcome to ITSoft-Tech ("we", "us", "our"). We are a digital marketing agency based in Karachi, Pakistan. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website itsoft-tech.netlify.app and use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use immediately.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact details (email, phone number)
- Business name and industry information
- Project details and messages you send through our enquiry forms
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website or source
- Device type and operating system
3. How We Use Your Information
We use the collected information to:
- Respond to your enquiries and provide requested services
- Send project proposals, invoices, and service updates
- Improve our website, services, and user experience
- Send marketing communications (only with your consent)
- Comply with legal obligations
4. WhatsApp & Third-Party Communications
When you use our WhatsApp chat widget or enquiry form, your message is redirected to WhatsApp via the WhatsApp Business API. Your interaction is also subject to WhatsApp's Privacy Policy. We do not store WhatsApp messages on our servers.
5. Cookies & Tracking
Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies for advertising purposes. Analytics data (if any) is collected anonymously to help us understand visitor behaviour and improve our services.
6. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only with:
- Service providers who assist in delivering our services (e.g., hosting, email)
- Legal authorities when required by law
- Business transfers in the event of a merger or acquisition
7. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- WhatsApp: +92 340 9209101
- Email: itsofttech.itst@gmail.com
- Website: itsoft-tech.netlify.app